Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Zentivio Pool Services ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Request a quote or service through our website
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional communications
• Schedule pool maintenance services

Personal Information

We may collect personal information including:

• Name and contact information (phone, email, address)
• Property details and pool specifications
• Service preferences and history
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide pool cleaning and maintenance services
• Process service requests and communicate about appointments
• Send service reminders and maintenance schedules
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processing, scheduling software)
• Legal authorities when required by law
• Business partners for joint service offerings (with your consent)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request information about how we use your data

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and for advertising purposes. You can control cookie settings through your browser.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@zentivioonline.site
Phone: (555) 123-POOL
Address: 1234 Aqua Drive, Poolside City, FL 33101

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

Terms of Service

Effective Date: January 1, 2025

1. Acceptance of Terms

By using Zentivio Pool Services' website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Zentivio Pool Services provides professional pool cleaning, maintenance, and related services including:

• Weekly and bi-weekly pool cleaning
• Chemical balancing and water testing
• Equipment maintenance and repair
• Pool opening and closing services
• Emergency pool services

3. Service Agreement

Scheduling and Access

Customers must provide reasonable access to pool areas during scheduled service times. We require a minimum 24-hour notice for cancellations or rescheduling.

Service Frequency

Regular maintenance services are scheduled based on the agreed service plan. Emergency services are available 24/7 for urgent issues.

4. Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• Monthly service plans are billed in advance
• Late payments may incur additional fees
• We accept various payment methods including credit cards, checks, and electronic transfers

5. Liability and Insurance

Zentivio Pool Services is fully licensed and insured. Our liability is limited to the cost of services provided. We are not responsible for:

• Pre-existing equipment defects or failures
• Damage caused by customer negligence
• Acts of nature or circumstances beyond our control
• Pool surfaces or equipment in poor condition prior to service

6. Customer Responsibilities

Customers agree to:

• Provide safe access to pool areas
• Notify us of any pool or equipment issues
• Maintain adequate water levels
• Secure pets during service visits
• Follow chemical safety guidelines we provide

7. Service Guarantee

We guarantee our workmanship and will return to address any service-related issues at no additional charge when reported within 48 hours of service completion.

8. Termination

Either party may terminate service agreements with 30 days written notice. Emergency services and one-time services are not subject to termination clauses.

9. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Zentivio Pool Services and is protected by copyright laws.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service:

Zentivio Pool Services
Email: legal@zentivioonline.site
Phone: (555) 123-POOL
Address: 1234 Aqua Drive, Poolside City, FL 33101

14. Governing Law

These terms are governed by the laws of the State of Florida. Any legal proceedings must be conducted in the courts of Poolside City, Florida.